Online Prescription Ordering System

Ways in which you can order your prescription:

Community pharmacies, online pharmacies and other dispensing contractors (which include appliance contractors) will no longer be able to order repeat prescriptions on your behalf. Repeat prescription orders will need to be made by yourself, a relative or carer directly from your GP surgery. Repeat prescriptions can be ordered in the following ways:


  • Online ordering – Recommended.  This is an easy and simple way.  Patients are encouraged to sign up for online ordering. To sign up you are required to produce photographic identification such as your passport; driving license or a bus pass to the GP practice. You will then be issued a personalised online log in and a password which should only be used by you to access your repeat orders (If you require a family member or carer’s assistance when ordering please highlight this to the practice staff when registering). This is a very straight forward process and will allow you to access your repeat orders at a time convenient to you, 24 hours a day
  • In person at the surgery (using the white tear off slip on the right hand side of the previous prescription )
  • Via post (using the white tear off slip on the right hand side of the previous prescription)

If you or someone you know requires assistance when ordering repeat prescriptions, then please enquire in your GP practice today. These patients will receive support to access help.

By encouraging all patients that have the ability to order their own repeat prescriptions, time will be freed up in pharmacies to focus on those patients needing additional assistance with their medicines. It will also offer you, as the patient, full control over which prescription items are issued each month. This will help to avoid over ordering and stockpiling of your prescription medicines.

Please note that the collection, dispensing and delivery of your prescription from community pharmacies, online pharmacies and appliance contractors will remain the same, it is only the ordering process that will change.

Please allow time for your repeat prescription to be processed.


Non-urgent advice: Notice

Your GP practice will require at least 2 working days to issue your repeat prescription. Your pharmacy or appliance contractor will then need a further 1 -2 working days to dispense your repeat medication as they may need to order in any items that they do not have in stock.


We would recommend ordering your repeat medications 7 days before your previous supply is due to run out. Please note that this timeframe may be different if you are ordering medications such as controlled drugs.