Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
If you wish to pursue an informal or formal complaint one of the Management team will be happy to talk to you – the Practice Manager, Rebecca Clegg or Charlotte Barter, Deputy Practice Manager can be contacted on 01977 703635 or email northgate.surgery4@nhs.net who will deal with your concerns appropriately.
Further written information is available regarding the complaints procedure from reception, or click here.