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Noticeboard

 

For any of our patients who are advised to attend the surgery, please ensure to wear a face covering which can include a scarf or a face mask to protect yourself and others.

 

Thank you for your continued support and understanding.

 

 

For the latest advice and information about coronavirus, please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

PLEASE SEE OUR CORONAVIRUS TAB AT THE RIGHT HAND SIDE FOR ADDITIONAL INFORMATION TO HELP OUR PATIENTS

If you have symptoms associated with coronavirus including a new continuous cough and / or a high temperature, you are advised to stay at home for 7 days.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
During this time if you have any other medical needs please contact the surgery by telephone and your health needs will be assessed – this may lead to a face to face consultation if needed.

GP ONLINE CONSULTATIONS

We have a new system that allows patients to consult with the surgery online - this can be for an admin query such as a sick note or a clinical query.  Once you have logged the details of your request, a member of the surgery will contact you with a response.  PLEASE NOTE THAT THIS SYSTEM IS NOT TO BE USED FOR URGENT MEDICAL ISSUES.  To use the new system, please click on the blue box on the home page.  If you require any help using the new system, please contact a member of our administration team.  Using this system is particularly useful during the current coronavirus outbreak - it avoids you having to visit the surgery which protects you and our staff

we are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 4 March 2020

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS Digital website.

https://digital.nhs.uk/services/electronic-prescription-service

PAPER PRESCRIPTION FORMS ARE CHANGING

Paper prescription forms are changing from the end of January 2020. Exemption boxes on the back of prescription forms are being updated to make it easier for eligible patients to correctly claim free NHS prescriptions and avoid penalty charges. For more information, visit:

www.nhsbsa.nhs.uk/prescription-forms

The updated FP10 forms include a new exemption box U for patients who are in receipt of Universal Credit and meet the criteria for free help with health costs.  New prescription forms include an exemption box for patients in receipt of Universal Credit who meet the criteria for free help with health costs. Not all benefits entitle people to free prescriptions. Find out if you are eligible using the online checker: www.nhs.uk/checkbeforeyoutick

Exemption box G ‘has a War Pension exemption certificate’ has been re-worded to better represent the exemption certificates by Veterans UK and the Armed Forces Compensation Scheme.  Age exemption boxes A (“is under 16 years of age”) and C (“is 60 years of age or over”) have been combined into one single exemption category, A “is 60 years of age or over or is under 16 years of age”

RESULTS OF 2019 PATIENT SURVEY

The national patient survey results are out and we are pleased to announce the we have scored really highly in all areas and have improved on the previous year.  Our results are higher than the national and CCG averages in nearly all areas. The survey found that:-

95% of patients find the reception team helpful
97% of patients said the professional they saw was good at listening
97% said they had trust in the professional they saw
99%  said their needs were met during their last appointment

If you want to view the full report, go to www.gp-patient.co.uk

It is a very pleasing result and demonstrates the commitment of all the staff at Northgate.

What is bowel cancer screening?

Bowel cancer is one of the most common cancers in the UK and most people diagnosed are over 60 years old. Screening aims to find bowel cancer at an early stage, before you notice any symptoms. Finding cancer early makes it easier to treat and can help save lives.

 

The bowel cancer screening kit is a simple free test you can do at home. You will need to collect small samples of poo and then return the kit for testing. The test looks for tiny amounts of blood in poo, which can be a sign of cancer.

 

What to do next

  • Contact the NHS Bowel Cancer Screening Freephone Helpline on 0800 707 60 60 if:

    • You want to know more about bowel screening or have any questions or concerns about using the kit.

    • You did not receive your bowel cancer screening kit or you no longer have it and would like to ask for another free kit.

  • You can also visit www.nhs.uk/conditions/bowel-cancer-screening/fob-test/ for more information.

  • If you would prefer to speak to someone at the practice please feel free to contact us.

Why not try to quit smoking in 2020! If you are a smoker with a long term condition it is really important you think about stopping. Not only can the symptoms of your long term condition decrease but your medication can also work more effectively. Yorkshire Smokefree Wakefield are a friendly service who have specialist advisors to help the people of the Wakefield district to stop smoking. The service is offering appointments at Pontefract Health Centre on a Thursday from 10am to 3pm to help you kick the habit and become smokefree. They can offer one to one appointments and specialist advice on the best product to help you quit, alongside support which will result in you being four times more likely to be successful rather than going it alone. Why not join the 82% of Wakefield residents and become smokefree!!! For more information log onto Yorkshire Smokefree Wakefield https://wakefield.yorkshiresmokefree.nhs.uk/ , phone the service on 01924 252174 to ask for an appointment or pick up a leaflet in reception.

GET YOURSELF ONLINE AND BEAT THE QUEUES!  If you need helping logging in with your password, please contact reception who will be able to help.

The law on how we process your personal data has changed.  There are new regulations called the General Data Protection Regulations (GDPR).  Please see our fair processing notice for adults and children under the Practice Policies tab on the right hand side.

Carers Packs.  We have put them together for Carers and the Elderly which contains a wealth of information on the services available to you.  To obtain a free copy of Northgate's carers pack enquire at Reception.

PLEASE SEE BOTTOM OF PAGE FOR ONLINE SERVICES.

Young Person's Telephone Advice Clinic - On Wednesdays between 12.00 noon and 12.30pm we run a young person's (13-19 year old) telephone advice line for dedicated advice on any matter that you would like to discuss with someone clinical on a totally confidential basis.  Please feel free to contact reception during these times and someone will help you.

Coronavirus - Latest Information

Letter from the Practice, Please click here to read it. 

Please click here to read our Covid-19 Privacy Notice.  Please click here to read our Covid-19 transparency notice.

Please click here for the supplementary privacy notice for your summary care record.

Are you aged 13-19 years old?  Click here to see age related guidance on what the surgery and other organisations can offer you.

IMPORTANT NOTICE REGARDING CHANGES TO OPERATING PROCEDURES AT NORTHGATE SURGERY

Important information about the coronavirus (COVID-19)
The NHS in Wakefield and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
If you have symptoms associated with coronavirus including a new continuous cough and / or a high temperature, you are advised to stay at home for 7 days.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
During this time if you have any other medical needs please contact the surgery by telephone and your health needs will be assessed – this may lead to a face to face consultation if needed.Due to the ongoing situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus. In order to protect our patients and staff and we are asking our patients support with this.

 What does this mean for you?

Appointments:

From Monday 16th March 2020 we need to start minimising the number of patients attending the Practice for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need. (Patients who are unwilling to give a member of staff a reason for needing a face to face appointment will be refused one.) A member of the clinical team will then phone you back to discuss your need, and wherever possible this need will be met over the telephone. You will be asked some screening questions to minimise the risk. If the clinician deems that you require a face to face appointment, one will be arranged. Please co-operate with any instructions you are given and be aware the member of staff you see may be wearing protective equipment in your consultation.

 Existing appointments:

All pre-existing appointments are being reviewed by the clinical team. Wherever possible this will take place over the telephone. If your appointment is needs to be rearranged or changed to a telephone appointment, our administrative team will contact you to advise you of this. If the appointment needs to be face to face, you will be contacted prior the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.

If you decide not to attend a booked appointment, please help us by cancelling the appointment either via text or via our dedicated cancellation line (call the main number and press 6)

 Online Appointments

We have a new online system called GP Online which allows patients to have an online consultation with the surgery without attending in person or having to wait in the telephone queue. You can use this system to make an admin enquiry eg about a sick note, or a clinical enquiry. PLEASE NOTE THIS SYSTEM SHOULD NOT BE USED FOR URGENT MEDICAL ISSUES. Once you have logged your query, someone from the surgery will contact you either the same day or the next day, depending upon the time you log the enquiry. Please click on the blue link on the home page of our website and try it for yourself! This system is particularly useful during this coronavirus outbreak as it avoids you having to come to the surgery in person.

Prescriptions, Referral Letters and Sick Notes

If you are collecting any of these from the surgery, please get a WELL person to collect them.

 This is an ideal time to register for online prescriptions and to nominate a pharmacy for us to send your prescription to. This way there is no need for you to risk visiting the surgery. Please ask any member of staff for details.


NHS Diabetes Advice helpline NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response. The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice. Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage their diabetes. You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm.

Rescue pack requests - Covid-19


We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD). We are not currently changing our usual advice about emergency supplies of antibiotics and steroids. The main reason for this is that we understand neither would help in the early stages of a COVID-19 (coronavirus) infection and people might delay seeking advice if they became increasingly short of breath.

We are getting increased demand for inhalers from people who have not had inhalers for several years. This is not recommended and inhalers should only be restarted if your symptoms have returned. Please only request inhalers if you are currently using them and please visit Asthma UK www.asthma.org.uk or British Lung Foundation www.blf.org.uk for further information. We would also like to reassure you that the large majority of people, even with underlying risk factors, will have a mild to moderate illness and recover well. Information on COVID-19 can be found online at nhs.uk/coronavirus

Please click here for guidance and information about how to support people with dementia and their carers 

http://www.yhscn.nhs.uk/mental-health-clinic/Dementia.php

Do you need non-medical support during the current COVID-19 Outbreak?

 

Live Well Wakefield is a social prescribing service that links adults 18+, registered with a Wakefield GP - like ours, with non-medical support in the local area.

During the current COVID-19 outbreak they’re still accepting social prescribing referrals and are also encouraging referrals from our vulnerable patients who are self-isolating and have no support to access shopping, medication delivery and/or befriending support. They can also support you with information on up to date safety advice and help you to access additional support services as appropriate during this time.

 

Information on their standard service and what ‘Social Prescribing’ is, can be found on their website: https://www.livewellwakefield.nhs.uk/ (click on the topic boxes)

At present Live Well Wakefield is unable to offer face to face appointments but all assessments will be completed over phone/email or with a family member if appropriate to ensure they can continue to support all.

To refer yourself – complete their online form https://www.livewellwakefield.nhs.uk/referrals/new , call them on 07881595448 or message them on Facebook @LiveWellWakefield.  Please mention you have been referred by your GP.

Please find the information poster below for Parents.



 
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