Coronavirus – Latest Information

Posted by: Mark - Posted on:

Choose Well November

Latest guidance relating to Oxford AstraZeneca vaccine and blood clots

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/976880/PHE_COVID-19_AZ_vaccination_guide.pdf

Long Covid

If you are suffering with long COVID symptoms and need help to manage the impact of these symptoms on areas such as your employment, finances, mental health or isolation, Live Well Wakefield can help via the usual referral system. To refer yourself – complete their online form https://www.livewellwakefield.nhs.uk/referrals/new , call them on 07881595448 or message them on Facebook @LiveWellWakefield.  Please mention you have been referred by your GP. 

To support patients to manage physical symptoms of long COVID Live Well Wakefield have self-management workshops and courses (that are currently being delivered online).

The course is not aimed specifically at COVID patients but is designed to support people with any long term condition to learn tools and techniques to self-manage symptoms such as pain for example and how to use approaches such as relaxation techniques whilst setting realistic goals and action plans and even includes sections on resilience when speaking to your employer about your condition. Please click the link below for details:

Live Well Wakefield “Virtual” Courses.

Vaccine Information for people with Learning Disabilities.

If you have learning disabilities and/or autism, the following short video might help to explain what the vaccine is all about: https://www.youtube.com/watch?v=M3Wh23PDnfE

This leaflet will help you to understand more about the COVID, the side effects and having the vaccine.  Please click here to view it.

Welcome to Northgate Surgery

We are here to help you.

The NHS is doing things a little differently at the moment due to Coronavirus.

GP practices across Wakefield are working together to prioritise same day care and symptoms which might indicate serious illness.  We ask that you do not come to the surgery in person unless booked in for a face to face appointment.  You can contact us online (please see our home page for further information) or by calling us on 01977 703635.  We will then give you advice about what to do.  A phone or video consultation with a GP, nurse or other healthcare professional will usually be booked for you as many problems can be sorted out this way.  If you are booked for a confirmed face-to-face appointment with a doctor or nurse you may be asked to see them at a neighbouring GP practice to the one you would usually attend. This is to help the health service effectively cope with increased demand and suspected coronavirus (COVID-19) patients. We will always let you know the location at which you will be seen.

As we are dealing with more telephone and video consultations we are dealing with an increased number of phone calls.  Avoid busy periods (8am to 12 noon) when contacting us about any non-urgent matters such as sick notes, prescription queries and routine check-ups. This helps us to prioritise our calls for those who have a same day medical problem.  Online services may suit you instead of a phone call.

Online Appointments

We have a new online system called GP Online which allows patients to have an online consultation with the surgery without attending in person or having to wait in the telephone queue. You can use this system to make an admin enquiry eg about a sick note, or a clinical enquiry. PLEASE NOTE THIS SYSTEM SHOULD NOT BE USED FOR URGENT MEDICAL ISSUES. Once you have logged your query, someone from the surgery will contact you either the same day or the next day, depending upon the time you log the enquiry. Please click on the blue link on the home page of our website and try it for yourself! This system is particularly useful during this coronavirus outbreak as it avoids you having to come to the surgery in person.

If a telephone appointment is made with a doctor or nurse, make sure that the receptionist knows your current phone number and any times you cannot answer the phone.  If you are calling about someone else let the receptionist know.  Phone again if things get worse.

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.  You can find out more about the services on offer by visiting www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
If you are not sure if you need urgent medical care use www.111.nhs.uk  or phone 111 to find out.  The 111 service can book you into the urgent care centre at Pontefract if this is what you need.

If it is not a life-threatening emergency and you don’t need immediate medical attention, other options should be considered before dialling 999 or visiting the Emergency Department. 

Choosing the most appropriate place for care allows Emergency Department staff to help people whose lives are at risk and can also potentially save you a long wait.

Prescriptions and sick notes

If you are collecting any of these from the surgery, please get a WELL person to collect them. Sick notes can be e-mailed to you or your employer and this is the safest way.

This is an ideal time to register for online prescriptions and to nominate a pharmacy for us to send your prescription to. This way there is no need for you to risk visiting the surgery. Please ask any member of staff for details.

Signposting to the most appropriate service

 • From minor illnesses to serious injury and mental health support, services in Wakefield are #StillHereToHelp. Please contact the most appropriate service for your needs and remember to wear a face covering if attending in person, unless you are exempt.

• Don’t forget – pharmacists are trained medical professionals who can advise you on the best treatment for a range of common conditions. Find your nearest pharmacy here: https://www.nhs.uk/service-search/find-a-pharmacy/

• Many minor illnesses and injuries such as a sore throat, coughs, colds and small cuts can be treated in your own home with a well-stocked medicine cabinet and plenty of rest.  There is lots of information about self-care on the NHS website www.nhs.uk

• Your NHS is working hard to maintain our services despite a significant increase in demands due to COVID-19. Please only attend the Emergency Department if you have a life or limb threatening illness or injury. If you need help but it’s not an emergency, visit NHS online or call 111 – it’s available 24 hours a day, seven days a week. Using the right service means that you and your family will get the best treatment and it also allows us to help the people who need it the most.

• The Urgent Treatment Centre at Pontefract Hospital is open 24/7 to treat urgent or non-life threatening conditions.

• You will be seen much quicker by choosing the right service.
If you’re not sure which service to use, visit NHS online or call 111 – 24 hours a day, seven days a week.

• Feeling unwell over the weekend? Call NHS 111 instead of going to the Emergency Department and you will speak to a highly trained adviser, supported by healthcare professionals. They will assess your symptoms and direct you to the best medical care for you.

• Your NHS is working hard to maintain our services despite a significant increase in demands due to COVID-19.  Attending the Emergency Department when it’s not a life threatening illness or injury puts serious pressure on staff and services. If you need help, but it’s not an emergency, visit NHS online or call 111. This service is available 24 hours a day, seven days a week, and can be accessed at 111.nhs.uk or by calling 111 for free from mobiles and landlines. Please help us help you.

• Your NHS is working hard to maintain our services despite a significant increase in demands due to COVID-19. Only attend the Emergency Department if you have a life or limb threatening illness or injury. If you need help but it’s not an emergency, visit NHS online or call 111 – it’s available 24 hours a day, seven days a week. Using the right service means that you and your family will get the best treatment and it also allows us to help the people who need it the most.

• GP practices across Wakefield now have more appointments available.  We are doing things a little differently at the moment and ask that you do not come to the surgery in person, but call us first on 01977 703635  or use GP Online (which will avoid the queues on the telephone) so that we can give you advice about what to do. 

• GP practices across Wakefield now have more appointments available.  If you need to contact a GP phone us first and we will give you advice about what to do.  Phone or video consultations may also be offered as an alternative to face to face appointments. 

• GP practices across Wakefield – this service is known locally as GP Care Wakefield.  If you are registered with a local GP practice and you feel unwell when they are closed, simply call your practice as usual to speak directly to a friendly clinical advisor straightaway.

• We are currently experiencing an increased number of phone calls.  Please be patient as we are taking calls as quickly as possible. Avoid busy periods (8am to 12 noon) when contacting us about any non-urgent matters such as sick notes, prescription queries and routine check-ups.

Help your NHS by choosing the right healthcare option.

The NHS is here for you. To help you get seen in the right place, at the right time by the right healthcare professional you need to use the most appropriate service.

Self Care
Many minor illnesses and injuries such as a sore throat, coughs, colds and small cuts can be treated in your own home with a well-stocked medicine cabinet and plenty of rest.

Pharmacy
Pharmacists are trained medical professionals who can advise you on the best treatment for a range of common conditions. There are lots of pharmacies across Wakefield (find the closest to you here https://www.nhs.uk/service-search/find-a-pharmacy/) although some will be limiting the number of people inside to allow social distancing.

NHS111
If you have an urgent medical problem and you’re not sure what to do, you can get help from NHS111. They are available 24/7 either by calling 111 or visiting 111.nhs.uk. They can also book you an appointment with a healthcare professional if you need one.

GP Practice
Your GP practice is still here to help but the way you access it has changed. You should contact the practice by telephone and your clinical team will make sure you get the right support. If you are then given a face-to-face appointment, precautions will be taken to ensure your safety.

Urgent Care

Pontefract Urgent Treatment Centre (UTC)
The UTC is open 24/7, 365 days a year to treat people with non-life-threatening conditions. The service is run by GPs and specialist nurses. Book through NHS 111.

Emergency Department or 999
Pinderfields Hospital Emergency Department should only be used for critical and life-threatening situations.

Also call 999 if you have seriously harmed or injured yourself, find someone who has seriously harmed or injured themselves or you are unable to keep yourself, or other people, safe.

No visitors are permitted to stay with patients over 18 years of age. Patients under 18 years of age may be accompanied by one parent or carer only.

Exceptions may be made for patients who are critically unwell and require life support intervention whilst in the department.

Please remember to help other people by avoiding calling 999 or visiting emergency departments unless it really is necessary.
 
*In pharmacies, GP practices, Pontefract UTC and Pinderfields Hospital you should wear a face covering unless under three years old or you have a medical condition that prevents you from wearing a covering. This will help to keep everyone safe.

Remember if you have symptoms of coronavirus (COVID-19) you must not walk-in to your GP practice, pharmacy or hospital. If you need help in an emergency please tell the 999 call taker if you have coronavirus or symptoms of this, and mention this to paramedics on arrival.

For the latest advice and information about coronavirus, please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

For the latest guidance for people who are Clinically Extremely Vulnerable (previously on the Shielded Patient List), please click here.

When cancers are picked up early, there is a much better chance of a cure. It is important to come forward if you think you have symptoms of cancer.  The NHS is still here for you. Click on the link below:-

There is support for patients recovering from COVID-19: https://www.yourcovidrecovery.nhs.uk/

Wakefield COVID testing service

The new local testing service is available for all residents in the Wakefield district. The Wakefield COVID-19 Testing Service is available Monday to Friday and will support the booking of appointments at a Mobile Testing Unit or if the individual cannot access the national testing scheme, cannot get there safely, or is too ill to travel, will arrange for a testing kit to be taken to and transported from their home address.

Tests are also available for vulnerable patients with symptoms of COVID who are residents in the Wakefield district who cannot get to a mobile testing site. If you have symptoms and need support to book a test please ring 01924 224497.  This is a self-swabbing service and patients will need to be able to undertake the swab themselves or have another householder or carer available to do the swabbing for them.

The service is available for anyone aged 5 upwards for self/carer swabbing.

Mental Health Support Line
This free 24/7 helpline provides mental health support for anyone registered with a GP in Kirklees, Calderdale, Wakefield and Barnsley.
The service supports people who are:
 At risk of developing mental health problems.
 Diagnosed with common mental health problems.
 Known to mental health services.
 Experiencing mental health distress.
 Seeking information, advice and support.
The service provides a listening ear, emotional support and guidance to other services for both individuals and their carers.
The 24 hour, seven days a week telephone number is: FREEPHONE 0800 183 0558

Wakefield and District Bereavement Support Service
This service, which went live on 1 July, is being delivered by the Prince of Wales Hospice and is for any bereaved adult living in the Wakefield District. People can refer themselves or be referred by any health and social care professional. They will be helped to find ways of coping and living with grief following the death of a significant other. The number is 01977 781452 and more information can be found at
https://www.wakefieldccg.nhs.uk/home/patient-in-wakefield/local-services/wakefield-anddistrict-bereavement-support-service/

Please click here to read our Covid-19 Privacy Notice.  Please click here to read our Covid-19 transparency notice.

Please click here for the supplementary privacy notice for your summary care record.

Are you aged 13-19 years old?  Click here to see age related guidance on what the surgery and other organisations can offer you.


NHS Diabetes Advice helpline NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response. The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice. Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage their diabetes. You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm.

Rescue pack requests – Covid-19


We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD). We are not currently changing our usual advice about emergency supplies of antibiotics and steroids. The main reason for this is that we understand neither would help in the early stages of a COVID-19 (coronavirus) infection and people might delay seeking advice if they became increasingly short of breath.

We are getting increased demand for inhalers from people who have not had inhalers for several years. This is not recommended and inhalers should only be restarted if your symptoms have returned. Please only request inhalers if you are currently using them and please visit Asthma UK www.asthma.org.uk or British Lung Foundation www.blf.org.uk for further information. We would also like to reassure you that the large majority of people, even with underlying risk factors, will have a mild to moderate illness and recover well. Information on COVID-19 can be found online at nhs.uk/coronavirus

Please click here for guidance and information about how to support people with dementia and their carers 

http://www.yhscn.nhs.uk/mental-health-clinic/Dementia.php

Do you need non-medical support during the current COVID-19 Outbreak?

Live Well Wakefield is a social prescribing service that links adults 18+, registered with a Wakefield GP – like ours, with non-medical support in the local area.

During the current COVID-19 outbreak they’re still accepting social prescribing referrals and are also encouraging referrals from our vulnerable patients who have no support to access shopping, medication delivery and/or befriending support. They can also support you with information on up to date safety advice and help you to access additional support services as appropriate during this time.

Information on their standard service and what ‘Social Prescribing’ is, can be found on their website: https://www.livewellwakefield.nhs.uk/ (click on the topic boxes)

At present Live Well Wakefield is unable to offer face to face appointments but all assessments will be completed over phone/email or with a family member if appropriate to ensure they can continue to support all.

To refer yourself – complete their online form https://www.livewellwakefield.nhs.uk/referrals/new , call them on 07881595448 or message them on Facebook @LiveWellWakefield.  Please mention you have been referred by your GP.

Please find the information poster below for Parents.

Parents info for Covid19 and if to visit A+E