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Noticeboard

As from 31st December, Dr Patel will be retiring from the Practice.  He has been a Partner at Northgate for many years and the staff would like to wish him all the very best in his retirement.

PLEASE NOTE THAT WE HAVE NO WALK IN BLOOD SESSION AVAILABLE FROM THE 9TH DECEMBER TO THE 6TH JANUARY SORRY FOR ANY INCONVENIENCE CAUSED.

FLU CLINICS

Please click here to view our Flu Vaccination timetable for the 2019 season.

Carers and the flu jab - it is really important that as the main carer for an elderly or disabled person, you look after yourself.  Please book in for your flu jab.  It would really help us look after you, if you identified yourself as a carer when you are next in Practice.  Thanks

RESULTS OF 2019 PATIENT SURVEY

The national patient survey results are out and we are pleased to announce the we have scored really highly in all areas and have improved on the previous year.  Our results are higher than the national and CCG averages in nearly all areas. The survey found that:-

95% of patients find the reception team helpful
97% of patients said the professional they saw was good at listening
97% said they had trust in the professional they saw
99%  said their needs were met during their last appointment

If you want to view the full report, go to www.gp-patient.co.uk

It is a very pleasing result and demonstrates the commitment of all the staff at Northgate.

What is bowel cancer screening?

Bowel cancer is one of the most common cancers in the UK and most people diagnosed are over 60 years old. Screening aims to find bowel cancer at an early stage, before you notice any symptoms. Finding cancer early makes it easier to treat and can help save lives.

 

The bowel cancer screening kit is a simple free test you can do at home. You will need to collect small samples of poo and then return the kit for testing. The test looks for tiny amounts of blood in poo, which can be a sign of cancer.

 

What to do next

  • Contact the NHS Bowel Cancer Screening Freephone Helpline on 0800 707 60 60 if:

    • You want to know more about bowel screening or have any questions or concerns about using the kit.

    • You did not receive your bowel cancer screening kit or you no longer have it and would like to ask for another free kit.

  • You can also visit www.nhs.uk/conditions/bowel-cancer-screening/fob-test/ for more information.

  • If you would prefer to speak to someone at the practice please feel free to contact us.

Why not try to quit smoking in 2019! If you are a smoker with a long term condition it is really important you think about stopping. Not only can the symptoms of your long term condition decrease but your medication can also work more effectively. Yorkshire Smokefree Wakefield are a friendly service who have specialist advisors to help the people of the Wakefield district to stop smoking. The service is offering appointments at Pontefract Health Centre on a Thursday from 10am to 3pm to help you kick the habit and become smokefree. They can offer one to one appointments and specialist advice on the best product to help you quit, alongside support which will result in you being four times more likely to be successful rather than going it alone. Why not join the 82% of Wakefield residents and become smokefree!!! For more information log onto Yorkshire Smokefree Wakefield https://wakefield.yorkshiresmokefree.nhs.uk/ , phone the service on 01924 252174 to ask for an appointment or pick up a leaflet in reception.

GET YOURSELF ONLINE AND BEAT THE QUEUES!  If you need helping logging in with your password, please contact reception who will be able to help.

The law on how we process your personal data has changed.  There are new regulations called the General Data Protection Regulations (GDPR).  Please see our fair processing notice for adults and children under the Practice Policies tab on the right hand side.

Carers Packs.  We have put them together for Carers and the Elderly which contains a wealth of information on the services available to you.  To obtain a free copy of Northgate's carers pack enquire at Reception.

PLEASE SEE BOTTOM OF PAGE FOR ONLINE SERVICES.

Young Person's Telephone Advice Clinic - On Wednesdays between 12.00 noon and 12.30pm we run a young person's (13-19 year old) telephone advice line for dedicated advice on any matter that you would like to discuss with someone clinical on a totally confidential basis.  Please feel free to contact reception during these times and someone will help you.

Patients’ Charter

Our Patients’ Charter is a modern device to help ensure the maintenance of our traditional good service and its future enhancement.

We commit ourselves to a level of service you can reasonably expect and advise how you can help.

We hope we will often exceed the standard set. If, occasionally, we do not achieve it, you are entitled to know why.

It does not cover everything and may seem obvious in parts. It makes a start in the use of up-to-date methods of quality control and clarifies our provision of care.

Under Our Patients’ Charter You can expect:

  • To be greeted in a friendly and courteous manner
  • That the premises will be clean, tidy and comfortable and that easy access for disabled and elderly patients will be provided
  • Our staff will wear name badges so that you can identify the person you are speaking to
  • To be offered an urgent appointment with an unspecified Doctor the same day.
  • The Doctors aim to see you within 30 minutes of your appointment time. Should there be a delay an explanation will be given.
  • To be offered a health check if you are a new patient
  • A repeat prescription to be ready for collection after 2 working days. (Saturday and Sunday not included)

Patients Have Responsibilities Too

  • To treat Doctors and staff in a reasonable and courteous manner, we operate a zero tolerance policy towards violence or aggression. If this is not adhered to patients will be removed from our list.  
  • To make every effort to be punctual for your appointment and cancel if you are unable to attend. We operate a very strict policy on missed appointments. If you miss 2 appointment it is likely that you will be asked to leave our list.
  • To book more than 1 appointment if you have more than one problem or if you wish other members of your family to be seen
  • To call before 11.00am if you require the G.P. to make a home visit
  • To make sure the Doctor knows how to find your home
  • To inform us of any change of address
  • Accompany children aged less than 16 years when they are consulting with a health care professional
  • Ensure that your family is fully immunised
  • All new patients have a health check on registration. Always see the Doctor or Nurse at advised intervals for your medication reviews

Patients Newsletter

We have a new tab which will display all our our current and past newsletters. 



 
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